Refund policy

AMN CLO — Returns & Refund Policy

Last updated: 27 September 2026

At AMN CLO, we want you to be completely satisfied with your purchase. If you change your mind about an item, you may return it in accordance with the policy below.

1. Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unworn and unused.
  • Be in its original condition.
  • Have all original tags attached.
  • Be returned in its original packaging where reasonably possible.
  • Not have been washed, damaged or altered.

We reserve the right to refuse a return where an item has been used, damaged or altered beyond what would reasonably be necessary to inspect it.

2. Change-of-mind returns

If you simply change your mind about your purchase, you are responsible for the cost of returning the item to us.

Once we receive and inspect the returned item, we will process your refund.

3. Faulty, damaged or incorrect items

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible with:

  • Your order number
  • A description of the issue
  • Clear photographs showing the problem

If the item is confirmed to be faulty or we sent you the wrong item, we will provide an appropriate remedy in accordance with your statutory consumer rights, which may include a replacement, repair or refund.

4. Refunds

Approved refunds will be made to the original payment method.

We will process your refund within 14 days of receiving the returned item, or sooner where required by applicable law.

Your original standard delivery cost may also be refundable where required by UK consumer law.

5. Exchanges

We do not currently offer direct exchanges.

If you need a different size or product, please return your original order and place a new order.

6. Sale items

Sale items are eligible for returns where they meet the conditions above. Your statutory consumer rights are not affected by a sale or discount.

7. Personalised items

Personalised or customised products cannot normally be returned simply because you have changed your mind, unless they are faulty, damaged or otherwise covered by your statutory rights.

8. How to start a return

To request a return, contact us at:

Email: [YOUR CUSTOMER SERVICE EMAIL]

Please include your order number and the reason for your return.

We will then provide you with the relevant return instructions.

9. Your legal rights

Nothing in this policy affects your statutory rights under UK consumer law. Where an item is faulty, not as described or does not meet the required standard, you retain the rights provided to you by applicable law.

AMN CLO reserves the right to update this policy when necessary. The latest version will always be published on this page.