Shipping policy

AMN CLO — Shipping Policy

Last updated: 27 September 2026

At AMN CLO, we aim to make ordering as simple and reliable as possible. This Shipping Policy explains how we process and deliver orders placed through amnclo.com.

1. Order Processing

Orders are processed after payment has been successfully received.

We aim to dispatch orders within 2–5 working days.

During busy periods, product launches, sales or other circumstances that create unusually high demand, processing may take longer. If there is a significant delay, we will aim to provide an update.

2. UK Delivery 🇬🇧

We currently offer delivery within the United Kingdom.

Available delivery options and prices will be displayed at checkout before you complete your purchase.

Estimated delivery times are:

Standard Delivery: 2–5 working days after dispatch
Express Delivery: 1–2 working days after dispatch, where available

Delivery times are estimates and are not guaranteed unless a specific guaranteed service is stated at checkout.

3. International Delivery 🌍

International shipping may be available to selected countries.

Where international delivery is available, the available shipping options, costs and estimated delivery times will be displayed at checkout.

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

4. Shipping Costs

Shipping costs are calculated and displayed during checkout before payment is completed.

From time to time, AMN CLO may offer free delivery promotions, including free delivery above a specified order value.

Any applicable free-delivery threshold will be clearly displayed on our website or at checkout.

5. Tracking

Where a tracked delivery service is used, you will receive tracking information once your order has been dispatched.

Tracking information may take some time to update after the parcel has been handed to the delivery provider.

6. Delivery Delays

Once an order has been dispatched, delivery is handled by the relevant delivery provider.

Delays can occur because of circumstances outside our reasonable control, including:

Postal or courier delays
Severe weather
Public holidays
Customs processing
Incorrect delivery information
High-demand periods
Other unforeseen circumstances

If your order appears to be significantly delayed, please contact us and we will help investigate the situation.

7. Incorrect Delivery Information

Customers are responsible for providing an accurate delivery address at checkout.

If an order is returned to us because an incorrect or incomplete address was provided, please contact us. Additional delivery charges may apply if the order needs to be sent again.

8. Lost or Damaged Parcels

If your parcel appears to have been lost or arrives damaged, please contact us as soon as possible.

For damaged items, we may ask you to provide photographs of the packaging and product so that we can investigate the issue with the delivery provider.

Nothing in this policy affects your statutory consumer rights regarding products that are faulty, damaged or not as described.

9. Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact:

Email: [YOUR CUSTOMER SERVICE EMAIL]

Please include your order number and delivery details so that we can investigate the issue.

10. Pre-Orders

If AMN CLO offers pre-order products, the estimated dispatch date will be stated on the relevant product page.

If an order contains both pre-order and immediately available products, we may dispatch the products together with the pre-order unless otherwise stated.